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Find answers to common questions about our products, services, and policies.

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Frequently Asked Questions (FAQs)

How long will delivery take?
Delivery usually takes 6-10 business days for USA, CANADA, Europe & Australia depending on your location.
How to use coupon code?

You can enter coupon code after entering shipping address then to payment page there you will see add coupon option.

What makes Sen Kentbury products premium?
Our products are crafted from 100% full-grain leather, the highest quality leather available. Every piece is handmade by skilled artisans, ensuring durability, elegance, and a timeless design.
Do you offer free shipping?
Yes! We offer free shipping on all orders, regardless of location.
Do you ship internationally?

Yes, we ship worldwide with free international shipping included in our offers.

How can I contact customer support?

You can reach us at:

📧 support@senkentbury.in

📞 +918840417811

Shopping Information

How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal.
Is my payment information secure?
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

What is your return policy?
We offer a 7 day return policy. You can return eligible items within 7 days of receiving your order.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Who pays for the return shipping?
Original shipping fees are non-refundable. You will be responsible for covering the return shipping costs unless the product was defective or damaged.
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Ordering from Sen Kentbury

How do I place an order?
Placing an order is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
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